Conversations

Monitor visitor conversations with your assistant

The Conversations tab shows every chat session visitors have had with your assistant.

Filtering

Filter conversations by:

• All — every conversation

• Positive — conversations with thumbs up feedback

• Negative — conversations with thumbs down feedback

• Unanswered — conversations where the assistant couldn't find an answer

Viewing a conversation

Click any conversation to see the full message thread on the right. Each message shows:

• Whether it's from the visitor or the bot

• Thumbs up/down feedback (if given)

• "Could not answer" badge on messages where the assistant had no relevant context

What to do with this data

• Spot questions your documents don't cover → upload more content or add Q&A Pairs

• Find negative feedback → improve your system prompt or add guardrails

• Track unanswered questions → add them as Q&A Pairs for exact answers