Conversations

Monitor visitor conversations with your assistant

The Conversations tab shows every chat session visitors have had with your assistant.

Filtering

Filter conversations by:

  • All — every conversation

  • Positive — conversations with thumbs up feedback

  • Negative — conversations with thumbs down feedback

  • Unanswered — conversations where the assistant couldn't find an answer

Viewing a conversation

Click any conversation to see the full message thread on the right. Each message shows:

  • Whether it's from the visitor or the bot

  • Thumbs up/down feedback (if given)

  • "Could not answer" badge on messages where the assistant had no relevant context

What to do with this data

  • Spot questions your documents don't cover → upload more content or add Q&A Pairs

  • Find negative feedback → improve your system prompt or add guardrails

  • Track unanswered questions → add them as Q&A Pairs for exact answers

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