> For the complete documentation index, see [llms.txt](https://docs.knowbase.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.knowbase.ai/ai-assistants/conversations.md).

# Conversations

The Conversations tab shows every chat session visitors have had with your assistant.

## Filtering

Filter conversations by:

* **All** — every conversation
* **Positive** — conversations with thumbs up feedback
* **Negative** — conversations with thumbs down feedback
* **Unanswered** — conversations where the assistant couldn't find an answer

## Viewing a conversation

Click any conversation to see the full message thread on the right. Each message shows:

* Whether it's from the visitor or the bot
* Thumbs up/down feedback (if given)
* "Could not answer" badge on messages where the assistant had no relevant context

## What to do with this data

* Spot questions your documents don't cover → upload more content or add [Q\&A Pairs](/ai-assistants/creating-an-assistant.md)
* Find negative feedback → improve your system prompt or add guardrails
* Track unanswered questions → add them as Q\&A Pairs for exact answers