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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Conversations

Monitor visitor conversations with your assistant

The Conversations tab shows every chat session visitors have had with your assistant.

Filtering

Filter conversations by:

  • All — every conversation

  • Positive — conversations with thumbs up feedback

  • Negative — conversations with thumbs down feedback

  • Unanswered — conversations where the assistant couldn't find an answer

Viewing a conversation

Click any conversation to see the full message thread on the right. Each message shows:

  • Whether it's from the visitor or the bot

  • Thumbs up/down feedback (if given)

  • "Could not answer" badge on messages where the assistant had no relevant context

What to do with this data

  • Spot questions your documents don't cover → upload more content or add Q&A Pairs

  • Find negative feedback → improve your system prompt or add guardrails

  • Track unanswered questions → add them as Q&A Pairs for exact answers

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