# Leads

When [fallback email collection](/ai-assistants/behavior.md) is enabled and your assistant can't answer a question, it asks the visitor for their email. These submissions appear in the **Leads** tab.

## Managing leads

Each lead shows:

* The visitor's email
* The question they asked
* Status: **New**, **Contacted**, or **Resolved**

Click a lead to see details and take action:

* **Reply by email** — opens your email client with the visitor's address
* **View conversation** — see the full chat context
* **Add as Q\&A Pair** — create an exact answer so the assistant can handle this question next time

## Filtering

Filter leads by status:

* **All** — every lead
* **New** — unread leads (with red badge count)
* **Contacted** — leads you've responded to
* **Resolved** — leads that have been handled


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.knowbase.ai/ai-assistants/leads.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.