Leads

Collect and manage visitor emails from your assistant

When fallback email collection is enabled and your assistant can't answer a question, it asks the visitor for their email. These submissions appear in the Leads tab.

Managing leads

Each lead shows:

• The visitor's email

• The question they asked

• Status: New, Contacted, or Resolved

Click a lead to see details and take action:

• Reply by email — opens your email client with the visitor's address

• View conversation — see the full chat context

• Add as Q&A Pair — create an exact answer so the assistant can handle this question next time

Filtering

Filter leads by status:

• All — every lead

• New — unread leads (with red badge count)

• Contacted — leads you've responded to

• Resolved — leads that have been handled