# Uploading Files

## Upload methods

### Drag and drop

Go to the **New File** tab and drag files directly onto the drop zone. You can drop up to 50 files at once.

### YouTube links

Paste a YouTube URL into the upload area. Knowbase downloads the transcript and makes it searchable.

### From connectors

If you've connected Google Drive, Notion, or Dropbox, you can import files directly from those services. See [Connectors](/connectors/connectors.md).

## Supported formats

| Category  | Formats                            | Max size |
| --------- | ---------------------------------- | -------- |
| Documents | PDF, DOCX, DOC, TXT, MD, PPTX, PPT | 3 GB     |
| Audio     | MP3, WAV, M4A, AAC, OGG, FLAC      | 3 GB     |
| Video     | MP4, MOV, WEBM, AVI, MKV           | 3 GB     |
| Web       | YouTube links                      | —        |

## Processing pipeline

After upload, each file goes through several stages:

1. **Uploaded** — file received
2. **Processing** — text extraction, transcription, or OCR in progress
3. **Ready** — file is searchable and available for chat

{% hint style="warning" %}
**Processing time** depends on the file type. Documents take seconds; long videos may take several minutes for transcription.
{% endhint %}

## Storage limits

Storage depends on your plan:

| Plan    | Storage |
| ------- | ------- |
| Free    | 50 MB   |
| Starter | 2 GB    |
| Pro     | 25 GB   |
| Team    | 100 GB  |

Check your usage in **Account > Plans & Billing**.


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