Uploading Files

All the ways to add content to your knowledge base

Upload methods

Drag and drop

Go to the New File tab and drag files directly onto the drop zone. You can drop up to 50 files at once.

YouTube links

Paste a YouTube URL into the upload area. Knowbase downloads the transcript and makes it searchable.

From connectors

If you've connected Google Drive, Notion, or Dropbox, you can import files directly from those services. See Connectors.

Supported formats

Category	Formats	Max size
Documents	PDF, DOCX, DOC, TXT, MD, PPTX, PPT	3 GB
Audio	MP3, WAV, M4A, AAC, OGG, FLAC	3 GB
Video	MP4, MOV, WEBM, AVI, MKV	3 GB
Web	YouTube links	—

Processing pipeline

After upload, each file goes through several stages:

1. Uploaded — file received

2. Processing — text extraction, transcription, or OCR in progress

3. Ready — file is searchable and available for chat

Processing time depends on the file type. Documents take seconds; long videos may take several minutes for transcription.

Storage limits

Storage depends on your plan:

Plan	Storage
Free	50 MB
Starter	2 GB
Pro	25 GB
Team	100 GB

Check your usage in Account > Plans & Billing.