Uploading Files

All the ways to add content to your knowledge base

Upload methods

Drag and drop

Go to the New File tab and drag files directly onto the drop zone. You can drop up to 50 files at once.

Paste a YouTube URL into the upload area. Knowbase downloads the transcript and makes it searchable.

From connectors

If you've connected Google Drive, Notion, or Dropbox, you can import files directly from those services. See Connectors.

Supported formats

Category
Formats
Max size

Documents

PDF, DOCX, DOC, TXT, MD, PPTX, PPT

3 GB

Audio

MP3, WAV, M4A, AAC, OGG, FLAC

3 GB

Video

MP4, MOV, WEBM, AVI, MKV

3 GB

Web

YouTube links

Processing pipeline

After upload, each file goes through several stages:

  1. Uploaded — file received

  2. Processing — text extraction, transcription, or OCR in progress

  3. Ready — file is searchable and available for chat

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Storage limits

Storage depends on your plan:

Plan
Storage

Free

50 MB

Starter

2 GB

Pro

25 GB

Team

100 GB

Check your usage in Account > Plans & Billing.

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